FAQs
Here are quick answers to top wholesale questions!
What is your jewelry made out of?
The majority of our pieces are 14K gold plated over sterling. Some of our fashion chokers are 14K gold plated over brass. We also have. growing stainless steel like that are water & tarnish resistant. We wear and test our jewelry to ensure it doesn't easily turn tarnish, if you have any issues please reach out!
How quick is shipping? Can I get is faster?
Our wholesale orders ship within 2 weeks, 1 week is our average lead time. If you need your order asap please reach out to us and we will let you know how quickly we can get it to you! We handcraft most of our pieces in Dallas, TX, hence the 1-2 week lead time! Email: info@nikkismithdesigns.com
How is it packaged/displayed?
All earrings are shipping on our branded earring cards. Rings, bracelets and necklaces are shipping with tags/barcodes, in plastic bags to be removed and displayed. We also sell displays with jewelry, ready to hit the sales floor!
What are minimums?
$200 on opening orders and $150 for reorders, 2 pieces per style. (That's like ordering about 15 pieces- we believe you need at least this many pieces to create a basic presentation.)
What if I have damages or need additional help?
We are invested in being your partner. If you have any issues, please reach out us! It makes us better, and we are happy to replace damages or answer any questions you may have. Use the chat feature on wholesale platforms, or send us DM! Email: info@nikkismithdesigns.com
PRODUCTS & JEWELRY CARE
What material is your jewelry?
All of our jewelry is made out of a gold or silver PVD (Physical Vapour Deposition) plating over stainless steel. This coating is the most modern coating process available on the market, making them wearable 24/7 without worry!
A few of our slider bracelets are 14k gold over sterling silver and should be taken off before wearing in water, workouts, etc.
How is your jewelry waterproof or water resistant?
PVD, or Physical vapor deposition, is a process we use for coating our stainless steel jewelry. The technique involves “blasting” the gold onto the base metal at a high temperature. During the process, the material moves from a condensed vapor phase into a thin solid film.
PVD coatings over stainless steel are more resistant to corrosion from water and regular wear than gold plating.
You can live in our jewelry with ease without worry!
How should I care for my jewelry?
Feel free to wear our stainless steel jewelry 24/7 at the gym, in the water and everywhere in between. When storing, keep them separate from other pieces to maintain the shiny color and remain as scratch-less as possible.
What does hypoallergenic mean?
Hypoallergenic jewelry means that there is a very low risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.
Will your pieces turn my skin green?
Nope! But everyone's PH is a little different which can result in discolleration sometimes with specific jewelry pieces. Reach out to us if you ever have any item specific questions! contact@nikkismithdesigns.com
ONLINE RETURNS
I need to make a return!
Please visit this link to move forward with your return! Easy-peasy! Returns will be free to you and once we receive them, we will issue a correct refund.
What do I do if I need a repair?
Please email us and we can work through your repair together! We are always happy to help fix anything if we are able to!
EMAIL: contact@nikkismithdesigns.com
I need to make an exchange!
If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)
IN-STORE RETURNS
I need to return an in-store purchase!
If you purchased a piece of Nikki Smith in store with us and would like to move forward with a return, please come in-store with your receipt within 30 days and we would be happy to help!
If you are not based in Dallas and want to return a piece purchased in-store, please email contact@nikkismithdesigns.com.
(consumer will pay for return label)
What do I do if I need a repair?
Please email us and we can work through your repair together! We are always happy to help fix anything if we are able to! Lifetime guarantee!
(not applicable toward sale or fine jewelry items)
EMAIL: contact@nikkismithdesigns.com
I need to make an exchange!
If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)
