Shipping
SHIPPING:
We utilize US Postal Service (USPS) for both domestic and international shipping. It will take 1-3 business days for items to be shipped out.
For domestic shipping, it can take anywhere from 3-6 business days for items to arrive.
For international shipping, it can take anywhere from 7-30 days for items to arrive, depending on the location.
Additionally, some international shipping may require additional fees for customs and/or duties. Our customers will be responsible for paying these fees.
Once the items are sent to USPS for shipping, we will not claim responsibility for any lost or stolen items- which is why we offer Route package protection.
Please first contact USPS or your local mail delivery service for any lost or stolen items. Also double check that your shipping address was typed correctly when placing the order.
If you have any questions or concerns with your package, please us the contact us button, or email us we will do everything we can to help! contact@nikkismithdesigns.com
Thank you for shopping with us, we truly appreciate your business!
Location for shipping:
Lovers Lane Location: 5710 W Lovers Ln Suite 104 Dallas, TX 75209
PRODUCTS & JEWELRY CARE
What material is your jewelry?
All of our jewelry is made out of a gold or silver PVD (Physical Vapour Deposition) plating over stainless steel. This coating is the most modern coating process available on the market, making them wearable 24/7 without worry!
A few of our slider bracelets are 14k gold over sterling silver and should be taken off before wearing in water, workouts, etc.
How is your jewelry waterproof or water resistant?
PVD, or Physical vapor deposition, is a process we use for coating our stainless steel jewelry. The technique involves “blasting” the gold onto the base metal at a high temperature. During the process, the material moves from a condensed vapor phase into a thin solid film.
PVD coatings over stainless steel are more resistant to corrosion from water and regular wear than gold plating.
You can live in our jewelry with ease without worry!
How should I care for my jewelry?
Feel free to wear our stainless steel jewelry 24/7 at the gym, in the water and everywhere in between. When storing, keep them separate from other pieces to maintain the shiny color and remain as scratch-less as possible.
What does hypoallergenic mean?
Hypoallergenic jewelry means that there is a very low risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.
Will your pieces turn my skin green?
Nope! But everyone's PH is a little different which can result in discolleration sometimes with specific jewelry pieces. Reach out to us if you ever have any item specific questions! contact@nikkismithdesigns.com
ONLINE RETURNS
I need to make a return!
Please visit this link to move forward with your return! Easy-peasy! Returns will be free to you and once we receive them, we will issue a correct refund.
What do I do if I need a repair?
Please email us and we can work through your repair together! We are always happy to help fix anything if we are able to!
EMAIL: contact@nikkismithdesigns.com
I need to make an exchange!
If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)
IN-STORE RETURNS
I need to return an in-store purchase!
If you purchased a piece of Nikki Smith in store with us and would like to move forward with a return, please come in-store with your receipt within 30 days and we would be happy to help!
If you are not based in Dallas and want to return a piece purchased in-store, please email contact@nikkismithdesigns.com.
(consumer will pay for return label)
What do I do if I need a repair?
Please email us and we can work through your repair together! We are always happy to help fix anything if we are able to! Lifetime guarantee!
(not applicable toward sale or fine jewelry items)
EMAIL: contact@nikkismithdesigns.com
I need to make an exchange!
If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)
