Terms of Service
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
Nikki Smith Designs (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.
- User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies.
- User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that nikki smith and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
- Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of women's clothing, accessories and gifts. Messages may include checkout reminders.
- Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.
- Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at info@nikkismithdesigns.com Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.
- MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
- Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.
- Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
- Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
- Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform.
PRODUCTS & JEWELRY CARE
What material is your jewelry?
All of our jewelry is made out of a gold or silver PVD (Physical Vapour Deposition) plating over stainless steel. This coating is the most modern coating process available on the market, making them wearable 24/7 without worry!
A few of our slider bracelets are 14k gold over sterling silver and should be taken off before wearing in water, workouts, etc.
How is your jewelry waterproof or water resistant?
PVD, or Physical vapor deposition, is a process we use for coating our stainless steel jewelry. The technique involves “blasting” the gold onto the base metal at a high temperature. During the process, the material moves from a condensed vapor phase into a thin solid film.
PVD coatings over stainless steel are more resistant to corrosion from water and regular wear than gold plating.
You can live in our jewelry with ease without worry!
How should I care for my jewelry?
Feel free to wear our stainless steel jewelry 24/7 at the gym, in the water and everywhere in between. When storing, keep them separate from other pieces to maintain the shiny color and remain as scratch-less as possible.
What does hypoallergenic mean?
Hypoallergenic jewelry means that there is a very low risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.
Will your pieces turn my skin green?
Nope! But everyone's PH is a little different which can result in discolleration sometimes with specific jewelry pieces. Reach out to us if you ever have any item specific questions! contact@nikkismithdesigns.com
PERMANENT JEWELRY + CUSTOM CHARM BAR
What is permanent jewelry?
Permanent jewelry (or forever jewelry) is where we custom fit and weld a gold-filled bracelet directly around your wrist,
neck, or ankle. It is a custom fit with no clasp and requires zero maintenance. We like to think of our Nikki Smith Designs forever pieces as permanent, but they can be simply taken off with scissors if need be.
When can I come get it done?
We offer our welding + charm bar services daily (7 days a week!) during opening hours at both locations. We currently do not take appointments, just come on in! If you have a larger group coming, want to schedule a special event, or come in at a specific time, please send us an email! events@nikkismithdesigns.com
What are my chain options and pricing for permanent jewelry?
We offer 17+ gold-filled chain options and 5+ sterling silver options. Our gold-filled chain is made in the USA and the 14K gold is mixed within a base metal, meaning the gold color will not fade! Get the best permanent jewelry in Dallas here at Nikki Smith!
Bracelet: $65
Anklet: $68
Necklace: $75
Charms: $15/each
What happens if my permanent chain breaks?
We hope your permanent piece never breaks but if it does we've got you covered!
The forever guarantee: We offer complimentary re-welding on our chains, always!
Re-welding jewelry that was not purchased with us: $15 per weld.
Not available to come in for re-welding? We can turn the chain into a regular bracelet. Just mail back the chain!
Lost your chain? Unfortunately, we are not responsible for lost jewelry after 30 days. If you would like it replaced you must purchase a new chain.
✨Re-sizing policy✨
If a child or adult receives a permanent piece and later decides they'd like it a bit larger, we’re happy to help!
Within 30 days of the original appointment, we offer a free resizing to make the piece larger.
After 30 days, resizing is no longer available.
However, you have two great options:
-Add a clasp for flexibility
-Purchase a $15 extension to increase the length
We want your jewelry to fit just right — and we’re here to make sure it does!
What is your custom charm bar?
Here at Nikki Smith, we are so excited to offer a custom charm bar to all customers! You are able to choose between a multitude of necklace and bracelet chains as well as huggie earrings. Choose as many charms as your heart desires to create the cutest, trendiest piece of jewelry you can wear daily!
What does custom charm bar pricing look like?
We offer 5+ chain options for both bracelets and necklaces. We also are able to create custom huggie earrings as well — the options are endless, truly!
Bracelet: $34–$44 (pricing varies on chain)
Necklace: $36–$48 (pricing varies on chain)
Earrings: $20
Charms: $15/each
ONLINE RETURNS
I need to make a return!
Please visit this link to move forward with your return! Easy-peasy! Returns will be free to you and once we receive them, we will issue a correct refund.
What do I do if I need a repair?
We offer a six-month item warranty on all of our jewelry excluding sale + fine jewelry. Not including permanent jewelry. (reference permanent jewelry for warranty). We are always happy to help fix anything if we are able to!
EMAIL: contact@nikkismithdesigns.com
I need to make an exchange!
If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)
IN-STORE RETURNS
I need to return an in-store purchase!
If you purchased a piece of Nikki Smith in store with us and would like to move forward with a return, please come in-store with your receipt within 30 days and we would be happy to help! Not including permanent jewelry. (reference permanent jewelry for warranty)
If you are not based in Dallas and want to return a piece purchased in-store, please email contact@nikkismithdesigns.com.
(consumer will pay for return label)
What do I do if I need a repair?
We offer a six-month item warranty on all of our jewelry excluding sale + fine jewelry. Not including permanent jewelry. (reference permanent jewelry for warranty) We are always happy to help fix anything if we are able to!
EMAIL: contact@nikkismithdesigns.com
I need to make an exchange!
If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)