PRODUCTS & JEWELRY CARE

What material is your jewelry?

All of our jewelry is made out of a gold or silver PVD (Physical Vapour Deposition) plating over stainless steel. This coating is the most modern coating process available on the market, making them wearable 24/7 without worry!

A few of our slider bracelets are 14k gold over sterling silver and should be taken off before wearing in water, workouts, etc.

How is your jewelry waterproof or water resistant?

PVD, or Physical vapor deposition, is a process we use for coating our stainless steel jewelry. The technique involves “blasting” the gold onto the base metal at a high temperature. During the process, the material moves from a condensed vapor phase into a thin solid film.

PVD coatings over stainless steel are more resistant to corrosion from water and regular wear than gold plating.

You can live in our jewelry with ease without worry!

How should I care for my jewelry?

Feel free to wear our stainless steel jewelry 24/7 at the gym, in the water and everywhere in between. When storing, keep them separate from other pieces to maintain the shiny color and remain as scratch-less as possible.

What does hypoallergenic mean?

Hypoallergenic jewelry means that there is a very low risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.

Will your pieces turn my skin green?

Nope! But everyone's PH is a little different which can result in discolleration sometimes with specific jewelry pieces. Reach out to us if you ever have any item specific questions! contact@nikkismithdesigns.com

PERMANENT JEWELRY + CUSTOM CHARM BAR

What is permanent jewelry?

Permanent jewelry (or forever jewelry) is where we custom fit and weld a gold-filled bracelet directly around your wrist,
neck, or ankle. It is a custom fit with no clasp and requires zero maintenance. We like to think of our Nikki Smith Designs forever pieces as permanent, but they can be simply taken off with scissors if need be.

When can I come get it done?

We offer our welding + charm bar services daily (7 days a week!) during opening hours at both locations. We currently do not take appointments, just come on in! If you have a larger group coming, want to schedule a special event, or come in at a specific time, please send us an email! events@nikkismithdesigns.com

What are my chain options and pricing for permanent jewelry?

We offer 17+ gold-filled chain options and 5+ sterling silver options. Our gold-filled chain is made in the USA and the 14K gold is mixed within a base metal, meaning the gold color will not fade! Get the best permanent jewelry in Dallas here at Nikki Smith!

Bracelet: $65

Anklet: $68

Necklace: $75

Charms: $15/each

What happens if my permanent chain breaks?

We hope your permanent piece never breaks but if it does we've got you covered!

The forever guarantee: We offer complimentary re-welding on our chains, always!

Re-welding jewelry that was not purchased with us: $15 per weld.

Not available to come in for re-welding? We can turn the chain into a regular bracelet. Just mail back the chain!
Lost your chain? Unfortunately, we are not responsible for lost jewelry after 30 days. If you would like it replaced you must purchase a new chain.

Re-sizing policy✨

If a child or adult receives a permanent piece and later decides they'd like it a bit larger, we’re happy to help!

Within 30 days of the original appointment, we offer a free resizing to make the piece larger.

After 30 days, resizing is no longer available.

However, you have two great options:

-Add a clasp for flexibility

-Purchase a $15 extension to increase the length

We want your jewelry to fit just right — and we’re here to make sure it does!

What is your custom charm bar?

Here at Nikki Smith, we are so excited to offer a custom charm bar to all customers! You are able to choose between a multitude of necklace and bracelet chains as well as huggie earrings. Choose as many charms as your heart desires to create the cutest, trendiest piece of jewelry you can wear daily!

What does custom charm bar pricing look like?

We offer 5+ chain options for both bracelets and necklaces. We also are able to create custom huggie earrings as well — the options are endless, truly!

Bracelet: $34–$44 (pricing varies on chain)

Necklace: $36–$48 (pricing varies on chain)

Earrings: $20

Charms: $15/each

ONLINE RETURNS

I need to make a return!

Please visit this link to move forward with your return! Easy-peasy! Returns will be free to you and once we receive them, we will issue a correct refund.

What do I do if I need a repair?

We offer a six-month item warranty on all of our jewelry excluding sale + fine jewelry. Not including permanent jewelry. (reference permanent jewelry for warranty). We are always happy to help fix anything if we are able to!

EMAIL: contact@nikkismithdesigns.com

I need to make an exchange!

If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)

IN-STORE RETURNS

I need to return an in-store purchase!

If you purchased a piece of Nikki Smith in store with us and would like to move forward with a return, please come in-store with your receipt within 30 days and we would be happy to help! Not including permanent jewelry. (reference permanent jewelry for warranty)

If you are not based in Dallas and want to return a piece purchased in-store, please email contact@nikkismithdesigns.com.

(consumer will pay for return label)

What do I do if I need a repair?

We offer a six-month item warranty on all of our jewelry excluding sale + fine jewelry. Not including permanent jewelry. (reference permanent jewelry for warranty) We are always happy to help fix anything if we are able to!

EMAIL: contact@nikkismithdesigns.com

I need to make an exchange!

If you need to make an exchange for any reason, please click this link to take you to our exchange portal (you will need your order number and email address associated with the purchase!)